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Most accounting practices do not decide to appoint a practice manager. They arrive at a point where the decision has already made itself. The signs are consistent across firms. Partners answering client emails at 10pm. Lodgement follow-up held together by one person's memory. Onboarding that looks different depending on who ran it. A fee book growing faster than the operational structure underneath it. None of that is a capability problem. It is a role gap. Compliance, adviso
The AML/CTF regime is expanding. From 1 July 2026, Australian lawyers and accountants will face new anti-money laundering obligations under AUSTRAC Tranche 2. Here's what your practice needs to prepare for. What Is AUSTRAC Tranche 2? AUSTRAC Tranche 2 refers to the expansion of Australia's Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) regime to cover designated non-financial businesses and professions—including legal practitioners and accounting professional
For most legal practitioners, the phone is both essential and exhausting. Every call could be a genuine matter. But experience teaches otherwise. Many are tyre kickers. Some want free advice disguised as preliminary questions. Others aren't the right fit but take fifteen minutes to reveal that. And scattered among them are the genuine prospects who deserve proper attention. The problem isn't answering the phone. It's the cumulative cost of answering it forty times a week when
